NYC Homeowner Claims Faulty Solar Panel Installation Cost Him Thousands

NYC Homeowner's Solar Panel Nightmare: Ceiling Collapse and Thousands in Costs

Erold Williams, an 82-year-old retired carpenter, thought installing solar panels on his NYC roof would help him save on electricity. However, five months after the installation, his ceiling collapsed during a rainstorm, costing him thousands of dollars in repairs.

Williams claims the installation by Radiant Solar was faulty, as they drilled holes into his roof instead of using a method that doesn't require drilling. He claims the company wouldn't fix the damage or return his calls.

The Insurance Company's Take

Williams' homeowner's insurance company, State Farm, also blamed Radiant Solar. In a letter, they stated there's no coverage for "improper/faulty workmanship" of "solar panel installation."

Complaints Against Radiant Solar

The city and state consumer protection divisions have received over two dozen complaints against Radiant Solar. Customers claim the panels are not working, inspections failed, or the company hasn't responded to their concerns. The city has launched an investigation, stating a high number of complaints warrant further scrutiny.

Radiant Solar's Response

Radiant Solar, however, maintains that their installation methods meet industry standards and that the leak was due to rotting wood on the roof extension, not faulty installation. They also point to their 5-year warranty covering leaks caused by defective workmanship.

What to Do Before Installing Solar Panels

Experts recommend talking to your insurance agent before installing solar panels. They suggest:

• Getting quotes from three companies on a website like energysage.com
• Ensuring your installer is licensed by a reputable organization like the North American Board of Certified Energy Practitioners
• Understanding your warranty and knowing that, in New York, you have three days to cancel a contract

Resources for Consumers

Here are some resources for consumers in New York:

• File a complaint with the New York Department of Consumer Protection or call 1-800-687-1220
• NYSERDA license search for solar contractors
• New York Office of Victim Services
• Tips for going solar from the New York Attorney General's office
• Solar Energy Resources for Consumers webpage
• The Homeowners Guide to Going Solar
• Smart Shopping Tips for Solar
• Walk Me Through It: A Step-By-Step Guide for Consumers Going Solar

Williams' Current Situation

While Williams' electric bill has decreased, he's still seeking reimbursement for the cost of fixing his ceiling and hopes his bill will eventually reach zero.